I just can't get used to it. Really. India. I pick up my phone, make a call to Amazon and get a man that says, "Shank ooh foah caulling Amazon. Con I hep oooh?"
Really, I just called Amazon? The World is Flat is an amazing book (admitting here and now that I didn't finish the whole thing...I have 3 kids under 6 is my excuse and is still working, right?) but it covers a chapter on the outsourcing of America. Companies profit boatloads by outsourcing their call centers....even if we don't get the most fluent people on the planet. Weird though, right?